Preamble
These Business Terms and Conditions govern the
purchases of goods and services made via the e-shop located on the website www.noknok.gr which exhibits and provides
through internet the products of the Greek company "NIKI OLGA KORRE"
(from now on called "the Company", which residents in Nea Filadelfia,
Attica, 40 Kifisou Street Greece (VAT
Number 124761634.). Every use to the webpage of the Company and every transaction
that is made through it, requires the previous consent of the user as far as
the terms that follow are concerned.
1. Products Information
The Company quote in its website and the in the
relative with each product fields, all the necessary information for the main
characteristics of the provided products, their prices, the shipping cost, the
value added tax and the way of payment. The Company preserves the right not to mention
the above special characteristics of each product as far as it concerns an
informative input about a product that it is not yet available for sale but it
is expected to be sold in the future.
2. Products Availability
Every shown product is considered to be available,
unless it mentioned otherwise. In case that -due to simultaneously purchases
from more than one user or because of a technical error - a product which shows
as available, is not, then the Company maintains the right to offer the user another
equal product, mentioning any differences to the product that was chosen firstly.
In this case, the user maintains the right to back out of the contract without
any charge.
3. Right to Withdraw and return products
Due
to the nature of NokNok products (teethers, pacifier clips, necklaces), we DO
NOT accept returns or changes. All handcrafted orders are not
refundable (personalized items, special designs). In case you choose cash on
delivery and will not show up you will be charged for shipping & your order
will be return to you.
For every readily product that is sold on the website
of the company, the user maintains the right to withdraw without any reason
within fourteen (14) calendar days, returning the good in its original
condition and package, accompanied by the documents issued, without being
charged of any expense, apart from the return charges. This deadline starts
counting for the receipt of the good. To practice the right of withdrawal, the
user must fill in the Withdrawal Document and send it by e-mail or by post to the
Company.
The user maintains the right to indicate if he/she
wishes to get a refund of the amount he/she paid or if he/she wants this amount
to be added to his/her account that he/she keeps in the company.
In case that the order is proved to have been sent incorrectly
on behalf of the company, that is in case a product has been delivered instead
of another one that was originally ordered per kind or quantity or in case that
the product is completely destroyed upon delivery or most of it, or in case that
the product is proven to be defective, the user should either not accept to
receive the product from the start, or to ask the replacement of the originally
ordered product or with another one up to the amount that has already been
paid, either to ask for a refund of the paid amount.
In case that the product delivered is defective, the
product should be returned within fourteen (14) calendar days from the
reference date of purchase and to be accompanied by the receipt or the invoice
of the purchase.
4. Purchasing products procedure
Each user browse the website of the Company in order
to look for products that are of his/her interest and their characteristics. In
order to choose the products and their quantities he/she has to fill in the
necessary details in the corresponding fields. Each user can purchase more than
one product in each transaction he/she makes. To confirm the order the user is
required to verify the fact that he/she has read and agree with the terms of
use. The order is considered to be completed only in the case that the user
receives an informative e-mail that the order has been registered in the system
of the company. The Company is not responsible in case of an error in the
e-mail address of the user if this is due to incorrect input of the details by
the user himself/herself. In such case the order is considered to be completed
and the user must pay the price provided that the company can prove that an
e-mail has been sent to the e-mail address the user has indicated.
A cancellation of the order can occur in any time the
user wishes until the registration of his/her details in the corresponding
pages of payment of VivaWallet SA.
If
the transaction has been completed and the user wishes to cancel it, he/she must
to contact the Company immediately. Depending on the phase the order is, the
user will be informed about the procedure of cancellation and about any extra
charges (e.g. shipping, if it has already taken place.). It is pointed out that
in case of a cancellation, and according to the phase of the order, it is
possible for the shipping charges to be valid, even if because of the grand
total of the cancelled order there were no charges
5. Method of payment
The payment can be made, according to the user’s choice
with a credit card, a debit card (visa, maestro, mastercard), wire transfer via
VivaWallet SA, with cash on delivery or Paypal. In case of cash on delivery
payment it will be done with cash to the delivery man of the courier company
and the user will be charged with the cash on delivery charges according to the
charges of the courier company.
For the payments through credit or debit card, the
Company corporates with VivaWallet SA that has protocols of communication and identification mechanisms that
secure the safety of each transaction.
6. Delivery of paid products
The delivery of the products will be made with a
charge of the user, depending on the way he/she has chosen, unless it is
defined differently from the terms of the individual transaction. The company
can from times to times provide the products without any shipping cost for the
user, as long as the order exceeds a certain amount.
In case the delivery time exceeds 30 days, except in
case of force majeure, this would have previously been qualified in terms of
the Company communication and acceptance on the part of the user.
The products will be delivered to the address
indicated by the user. In the event of a change of address or user error as to
the address or other contact information, he will incur additional shipping
charges.
7. Copyright
The present website is the official e-shop for
exhibiting and disposing the products of the Company. All the content of the
webpages including images, graphics, photos, designs, texts, provided services
and products make up the copyright of the Company and are being protected according
to the related provisions of the Greek law, the European law and the
international contracts.
Any copy, analog / digital registration and mechanical
reproduction, distribution, transfer, download, alteration, resale, creation of
derivative work or misleading of the crowd in relation to the original provider
of the individual content of websites is prohibited. Any reproduction, reissue,
downloading, announcement, dissemination, broadcast or any other use of the
content in any way or means for commercial or other purposes is allowed only
after previous written authorization from the legal beneficiary of the above-mentioned
copyrights.
The names, the images, the logos and the distinctive
features that represent the Company or/and the e-shop or/and third parties
affiliated with them as well as the products or their services, are exclusive
signs and distinctive features of the Company or/and the above third parties
and are being protected by the Greek, the communal and the international laws
about trademarks and industrial property and copyright and imperfect
competition. In any case their introduction and exhibition in the website of
the Company should not be considered in any case as transmission or assignation
of permit or right for their use.
8. Personal Details
The Company commits that is not going to proceed to
any kind of use without the previous approval of the user. The Company in no
case reveals, publishes, sells, exchanges the personal details and information.
This can only happen exceptionally when it is imposed by a Public Authority,
court etc, in compliance to the predicted procedure by the law.
All the information related to the personal details
and transactions are safe and classified. The passwords that are used for the
recognition of the user secure the access with absolute safety, regarding the
personal details of the user.
The password should be changed frequently for safety
reasons and it should not be revealed to third parties.
All the information that is related to the personal
details provided by each user are used only to secure the immediate and
meaningful communication with the Company, to secure the accuracy of the order
implementation (payment and delivery) and to verify the identity of the user
making the transactions. The details collected have as purpose the counting of
the footfall of the e-shop, to define the needs of the customers for more
products and to facilitate the transactions with the Company.
In order to complete a purchase via a card, a collection
of the personal details of the user is required. Any document which can be
asked to verify the identity of the client remains strictly classified, it is
transferred to and checked only by VivaWallet SA. The presentation of the personal
details on behalf of the user part means that he/she agrees that these details
can be used by the Company and VivaWallet SA for the above-mentioned purposes. In no other occasion are the personal
details transferred or published without the previous consent of the user and
it is ensured that the requirements which secure the fact that the personal
details cannot be edited illegally.
In any time, the user maintains the right to be
informed or refuse to edit further his/her details according to the legislation
concerning the protection of personal details.
9. Cookies Policy
What is a cookie?
Cookies are small text documents that contain
anonymous information; they are sent by the website and they are stored on your
hard drive. These data may contain information about your browser, your device
type, the operating system etc.
Cookies have an expiration date; thus we will
periodically ask for your permission again. Also, cookies do not harm your
computer or mobile device, in any way or the files stored there, neither do
they have access to any of your files. Cookies are not about your identity.
It's about your device, this is why they might be used for device
identification purposes.
How do we use cookies?
The cookies we collect bear information that is much
needed to improve our website and its content, in order for you to have a
better user experience. We also want you to be able to share the website/ app
content with your friends, through the social networks of your preference, in
the easiest possible way. Thanks to social media cookies, that are sent by the
social media networks, we can share content in an easy and hassle-free manner.
Finally, we use the Google Analytics Cookies, designed
to provide the search engine with anonymous information regarding your
experience on our website. These data allow us to better understand our website
visitors and ultimately to improve the website.
Again, all information is anonymous, and they mostly
refer to the number of website visitors, the visit duration, the pages visited
etc.
If you need more information about cookies, please visit:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
How can I manage cookies?
If you wish to remove or deactivate cookies, you can
easily do it through your browser (Google Chrome, Mozilla Firefox etc). The
exact process is defined by each browser, so look at the browser setting for more
information. Also, you can learn more here:
https://www.aboutcookies.org/how-to-control-cookies/